Refund Policy

Last updated: September 2th, 2023

Thank you for buying a ticket for Roll Initiative Con.

The following terms are applicable for any tickets you buy via our website.

Your Order Cancellation Rights

Ticket sales related to leisure activities with a specific date do not fall under the 14-day withdrawal rights in the EU. This means there is no mandatory refund period for the tickets you may have bought for Roll Initiative Con.

However we will be offering a system to get a partial refund for bought tickets in the following cases:

• External factors, such as new corona regulations, mean the cancellation of the con.
  We will update if we’re under the effect of any such regulations on the website and our social media platforms.

How Refunds Will Work

Since we are a new company, and RINCON 2024 is only our second edition, we are bound by the systems we use. One of these is a payment system that takes a certain cut of each transaction for the ticket sales.

We are required to cover these costs in any circumstance, and as such we can only offer partial refunds. All ticket sales will be refunded at 90% of their original value. For an one day visitor ticket, for example, this means you will receive 13,50€ back, instead of your paid 15€.

Furthermore, we will not be issuing refunds via our website, but on a case-by-case basis. This is done to avoid additional payment system costs, and an even further reduction of the paid back amount.

How To Request A Refund

If you have any questions about our Refund Policy, please contact us using this email: Queen@rollinitiativecon.nl

Please include:

• First and last name.
• Email with which the ticket was ordered.
• Which type of ticket you would like to have refunded.
• If you want to refund one or more tickets.
• How we can reach you to initiate the process.