Privacy Policy
Our contact details:
Ann de Leeuw
RedHead Games – Roll Initiative Con
NL: 0031 6 422 535 18
For business enquiries:
business@rollinitiativecon.nl
For general queries:
contact@rollinitiativecon.nl
This Privacy Policy explains how we use Personal Information which we collect about individuals in relation to ticket & merchandising purchases, marketing and relevant updates relating to ‘Roll Initiative! Con’ conventions.
This Privacy Policy is issued on behalf of ‘RedHead Games’ & ‘Roll Initiative! Con’ within the Netherlands.
Personal information we collect.
We currently collect and process the following information:
Information provided by you or third parties:
- Contact data: e-mail address.
- General data: name.
- Marketing and communication preferences, promotion entries and customer feedback: marketing and communication preferences, information relating to promotions and prize draws, responses to surveys, complaints and details of your customer experience.
- Financial data: Payment details held by third party payment processing platform Stripe (Stripe NL privacy policy can be found here: https://stripe.com/en-nl/privacy)
Use of Personal Information
The main purposes for which we use Personal Information are to:
- Provide our products and services.
- Provide marketing information and run promotions in accordance with preferences you have expressed.
- Manage feedback and queries and handle requests to exercise data subject rights.
- Manage complaints, including to allow us to respond to any current complaints, or challenges you or others might raise later.
- Following any required regulatory or legal procedures, this may include sharing information with the Dutch Personal Data Authority, government authorities and law enforcement.
Lawful bases:
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Consent: where we have obtained appropriate consents to collect or use your Personal Information for a particular purpose.
- Performance of a contract: providing you, upon completion of purchase, convention tickets or merchandise.
- Legitimate interests: to operate and improve our products and services and keep people informed about our products and services or for any other purposes we identify as appropriate to our business needs.
- Compliance with a legal obligation: to meet responsibilities we have to any applicable regulatory bodies, law enforcement, or other legal responsibilities.
| Purpose | Lawful Basis for Personal Information Processing |
| Communicating with you and others including complaints handling | Performance of a contractCompliance with a legal obligationLegitimate interests |
| Providing our products and services | Performance of a contractCompliance with a legal obligationLegitimate interests |
| Providing marketing information and run promotions in accordance with preferences you have expressed. | Legitimate interestsConsent |
| Managing feedback and queries and handle requests to exercise data subject rights. | Performance of a contractCompliance with a legal obligationLegitimate interests |
| Managing complaints, including to allow us to respond to any current complaints, or challenges you or others might raise later | Performance of a contractCompliance with a legal obligationLegitimate interests |
| Following any required regulatory or legal procedures | Compliance with a legal obligation |
Retention
RedHead Games/Roll Initiative! Con will retain your personal data no longer than is necessary for the purpose concerned.
Marketing
We may use Personal Information to send you direct marketing communications about our products and services that we feel you’ll be interested in. This may include marketing relating to future events organised by Roll Initiative! Con or associated charities as well as communications about promotions and prize draws.
Marketing communications will be sent by email.
You have control over our use of your Personal Information in relation to marketing communications. You can:
‘Opt out’ of receiving direct marketing. When you purchase a product or service you will be given the opportunity to opt out. In addition, our email marketing communications include information to help you manage your marketing preferences.
You can change your marketing preferences at any time by e-mailing us at:
Please remember that if you opt out of receiving marketing, we will still send you communications relating to your products.
Cookies and similar technologies
Cookies and similar technologies
We do not use advertising technology (such as the deployment of cookies) to collect information about you. However, WordPress do make use of cookies on sites built on their platform. For WordPress’s Cookie policy please visit the following site:
Promotions and prize draws
We occasionally run promotions and prize draws for our customers and third parties. Our communications to you about these promotions before you enter them are marketing. If you opt out of receiving direct marketing, you will not receive communications about promotions and prize draws.
We may use your Personal Information to select you as a winner, inform you of promotion outcomes and send prizes to your nominated address. We may use third party fulfilment partners to assist us in administering promotions, including contacting you on our behalf.
Data Rights
You have legal rights under data protection laws in relation to your Personal Information. Read below to learn more about each right you may have.
We may ask you for proof of identity when you make a request to exercise any of these rights. We do this to ensure we only disclose information to the right individual.
We aim to respond to all valid requests within one month. It may take us longer if the request is particularly complicated or you have made several requests. We’ll always let you know if we think a response will take longer than one month. We may also ask you to provide more detail about what you want to receive or are concerned about.
We may not always be able to do what you have asked. This is because your rights will not always apply, e.g., if it would impact the duty of confidentiality we owe to others, or if the law allow us to deal with the request in a different way. We will always explain to you how we are dealing with your request.
Your data protection rights
Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at contact@rollinitiativecon.nl if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@rollinitiativecon.nl
You can also complain to the Dutch DPA if you are unhappy with how we have used your data.
The DPDA’s address:
Dutch Personal Data Authority
PO Box 93374
2509 AJ The Hague
Helpline number: (+31) – (0)88 – 1805 250 (Open Monday – Thursday 10am – 12am)
DPDA website: https://autoriteitpersoonsgegevens.nl/en